Customer Experience
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Not Using Omnichannel? You’re Doing a Disservice to Your Bottom Line
The distinction between omnichannel communications and multichannel communications is frequently blurred, and yet critically important for any company looking to optimize their revenue streams and CRMs. Omnichannel is not having consistent messaging on different mediums like social media, email marketing, and websites. It’s not having customer service reps interacting with customers online and having a…